Privacy Policy
Effective Date: March 2025
Your Trilingual Support (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with UK GDPR and EU GDPR regulations. This policy outlines how we collect, use, and protect your data
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1. Information we collect
We may collect and process the following types of personal data:
1.1 Information You Provide
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- Contact details (name, email, phone number, job title) when you fill out a contact form, book a call, or communicate with us.
- Business details if you engage with our executive assistant services.
- Payment information when you purchase services.
1.2 Automatically Collected Data
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- Website Usage Data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools).
- Communication Data: emails, chat messages, and other interactions with us.
2. How we use your data
We process your data for the following purposes:
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Providing Services – to deliver executive support services tailored to your needs.
Communication – to respond to inquiries, schedule calls, and send service updates.
Marketing & Newsletters – to send promotional materials if you’ve given consent (you can opt out anytime).
Legal & Compliance – to comply with regulatory obligations under UK and EU laws.
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3. Legal basis for processing
We process your personal data under the following legal bases:
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Contractual Obligation – when processing is necessary for service delivery.
Legitimate Interest – for business operations like analytics, customer support, and fraud prevention.
Consent – when required for marketing communications or specific data collection.
Legal Compliance – to meet obligations under GDPR and UK law.
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4. How we store & protect your data
We take data protection seriously and implement appropriate security measures to prevent unauthorized access, loss, or misuse. Your data is stored securely within the UK and EU.
Retention Policy:
- We retain personal data only as long as necessary for the purpose it was collected.
- Client-related data is stored securely and deleted upon request, in accordance with GDPR guidelines.
5. Sharing & third-party disclosure
We do not sell or rent your personal data. However, we may share your data with:
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Service Providers – third-party platforms for payment processing, analytics, and communication tools.
Legal Authorities – if required by law or to protect our business from fraud or security threats.
All third-party providers we work with comply with GDPR and UK GDPR standards.
6. International data transfers
If we transfer personal data outside the UK or EU, we ensure it is protected under adequate safeguards, such as:
- UK International Data Transfer Agreements
- EU Standard Contractual Clauses (SCCs)
- Privacy Shield framework (if applicable)
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7. Your rights under GDPR & UK GDPR
You have the following rights regarding your personal data:
Right to Access: request a copy of the data we hold about you.
Right to Rectification: correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”): request deletion of your personal data.
Right to Restrict Processing: request limited use of your data.
Right to Data Portability: obtain a copy of your data in a portable format.
Right to Object: opt out of marketing or other data processing activities.
Right to Withdraw Consent: if processing is based on consent, you can withdraw it at any time.
To exercise your rights, please contact us at lauren@yourtrilingualsupport.com
8. Cookies & tracking technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website performance.
Essential Cookies: necessary for website functionality.
Analytics Cookies: help us understand visitor behaviour.
Marketing Cookies: used for advertising (only with your consent).
You can manage your cookie preferences via your browser settings or our cookie banner.
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9. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant, we will notify you via email or website announcement.
10. Contact us
If you have any questions or concerns regarding this Privacy Policy or if you wish to exercise your rights, please contact:
Email: lauren@yourtrilingualsupport.com
If you believe we have not addressed your concerns, you have the right to file a complaint with:
• The Information Commissioner’s Office (UK): www.ico.org.uk
• Your local Data Protection Authority (EU)